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7 Skills Every Health Administrator Should Possess

7 Skills Every Health Administrator Should Possess

Contemporary healthcare administrators possess leadership skills on par with today’s complex medical environments. Organizations expect executives to produce measurable, effective outcomes. Duly, academic institutions now teach prospective healthcare leaders about the competencies required for effective leadership, which encompass best practices validated by the latest empirical evidence.

The intricate nature of healthcare organizations and constantly evolving medical landscape mandate that executives possess impeccable administrative talents. These leaders must perform competently and have knowledge of the common issues that today’s healthcare organizations face. The following skills represent a few of the traits that every healthcare administrator should possess.

Servant Leadership

Servant leadership works well for healthcare administrators because the practice builds on the strength of team members, promotes organizational morale, and focuses on the primary objective of producing positive treatment outcomes. [1] Many executives in charge of large corporations have implemented this practice successfully. With this particular leadership style, healthcare leaders serve the peers they oversee and help to develop their careers.

Executives who lead organizations using servant leadership show genuine concern for their employees and make the needs of their peers a top priority. Researchers attribute the management style to several positive employee outcomes such as:

  • Enhanced commitment to work
  • Heightened job satisfaction
  • Improved psychological wellbeing
  • Lower employee turnover

This technique has also proven optimal in creating an environment that is conducive to positive change and fosters provider-patient rapport.

Interpersonal Communication

The relationship that exists between healthcare administrators and employees influences patient safety and organizational performance. Equal sharing of responsibilities promotes teamwork in the healthcare setting. Proficiency in interpersonal communications aids administrators in nurturing a team mentality in the workplace. Healthcare administrators can use interpersonal communication skills to perceive morale and evaluate unspoken employee assessments of current work conditions, which can help administrators discover the changes that they or their colleagues must make to move closer to a collaborative organizational mindset.

Emotional Intelligence

Healthcare administrators who possess emotional intelligence are sensitive to other’s needs, a characteristic that fosters commitment to the work place. [3] Such environments produce positive outcomes such as increased morale, positive organizational culture, and creative thinking. Teams that work for healthcare enterprises with emotionally intelligent cultures have a better ability to remain focused on organizational objectives.

Emotional intelligence among healthcare leaders and employees promotes outstanding organizational performance. Therefore, effective healthcare administrators measure and monitor emotional intelligence among staff members while teaching them the trait by example.

Knowledge of the Healthcare System

Healthcare organizations rely on administrators to forecast and avoid potential operational pitfalls. Administrators must manage and oversee the many tasks required to deliver effective patient care. This responsibility involves complex analyses of information gathered from many discreet sources.

Today’s medical executives use technology to analyze organizational policies and procedures and discover opportunities for improvement. These responsibilities might include maintaining organizational ethics, managing human resources, and regulating limited resources. Administrators might also manage enterprise finances and delegate responsibilities to other organizational executives.

Technology Management

Healthcare administrators use technology to discover innovative concepts that improve organizational performance. They employ experts in data management to perform the daily tasks involved in analyzing, monitoring, and storing this critical information and develop policies and procedures that ensure legal compliance, information accuracy and positive patient outcomes.

Administrators must also make sure that their organizations comply with the Health Insurance Portability and Accountability Act (HIPAA) by engineering the frameworks used to manage patient information. To ensure compliance, administrators stay abreast of the latest information regarding HIPAA regulations and relay new developments to interested organizational stakeholders as necessary. It is this knowledge that allows healthcare administrators to lead organizations through a constantly evolving operational environment.

Information Management

While small healthcare enterprises might prove challenging to manage, large organizations are even more complex. [3] Care provider organizations will continue to grow in complexity as more innovations emerge in the medical field.

Despite organizational structure, all healthcare administrators must be skilled in the oversight, security, and management of mass data stores. This grows increasingly important as the medical field transforms into a consumer driven marketplace. This new environment dictates that current and future healthcare executives expand their expertise regarding information management. Fortunately, academic institutions have already started to train future medical executives in this mission-critical skill.

Goal Setting and Decision Making

Executive administrators must oversee the managers that oversee employees. They must also identify and develop operational plans that improve population health. In addition to establishing organizational goals, effective leaders continually set goals for themselves. They must perform leadership tasks that:

  • Communicate
  • Consult
  • Direct
  • Organize
  • Propose

Therefore, health administrators must possess entrepreneurial skills that allow them to think creatively and analytically.

Effective healthcare administrators make it a point to learn continually. Future leaders will need the previously mentioned skills and several others to perform their duties in a complex healthcare marketplace. With the right training and experiences, tomorrow’s leaders will undoubtedly rise to the occasion.

Learn More

Your experience tells you what today’s health systems need. Our online Executive Master of Healthcare Administration shows you how to use that knowledge to lead. At Adventist University of Health Sciences, we respect your history in healthcare management and offer an accelerated path to help you advance your career.

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Sources:

[1] http://www.sbnonline.com/article/130323/

[2] http://journals.sagepub.com/doi/abs/10.1177/0844562117699349

[3] http://www.gebauer.com/blog/5-ways-hospital-administrators-can-improve-patient-centered-care

[4] https://www.ncbi.nlm.nih.gov/pubmed/19070332